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Current Location://Home/Reseller Services/Call Shop Services
Callshop services introduction
This service is available for users from countries where a direct
access number exists for calling UK. A call-shop (call-shop
or call shop) is a place where customers can come in order to
make international calls. Call-shops are common in most European
and North American countries and they have recently expanded
to Middle East as well as Far East, Africa and Australia. Call-shops
normally have their own billing systems and telephone systems,
which can dial into UnitedConnect network. UnitedConnect provide call-shop services
for United Kingdom and for all countries where call-direct services
are available. Where we can provide you with the call-shop service
you are looking for, our prices are competitive and our service
is second to none. In addition, UnitedConnect's bespoke callshop management
software allows unprecedented control over your business. Also
if you are starting a call-shop business we can recommend complete
call-shop systems and can organize installation and long term
maintenance for the system. For more information about call-shop
services or call shop management please contact customer services.
Call shop management
Description:
UnitedConnect is a switch manufacturer as well as a telecom service provider.
We have an efficient and streamlined operation ensuring a low
cost base for all our resellers. All the services we provide
for international telecommunication services are prepaid. As
a callshop you can have the following services provided to you
via our comprehensive callshop management software:
A dedicated
partition on our switch where you can set up your own client
accounts. Per second billing rate for all the calls made on your
partition. Set your own sell rates for all your clients. You can
provide call-direct, calling card or call-back services to your
clients' world wide on your own partition. You can manage your
own account group via Internet from anywhere in the world. You
can set-up a complete reseller network and distribution management
on your partition, all done through Internet via our comprehensive
callshop management software which also enables you to manage
calls and print invoices at end of each call. Printed invoices
are fully customisable, with the ability to display your own
callshop logo and letter head information.
If you would like to know more about these callshop management
features, or have any other questions about the callshop management
system please contact customer services.
Multiple calling shop management
Description:
Because UnitedConnect is a switch manufacturer as well as a telecom service
provider, we have a very efficient and streamlined operation
ensuring a low cost base for all our users. An example of this is the management
facility for callshops who manage callshops with different rates
and margins for different groups, different areas or public
sectors. This normally would be very difficult and tiresome
to manage. However, with UnitedConnect the process is very simple. Resellers'
margins and reseller rates and full access to all call shop
accounts are available in real time from the UnitedConnect management
web site. This web site is available 24 hours a day 7 days a
week, making management easy from anywhere (or any callshop)
with a PC and Internet access. At UnitedConnect we also take security
very seriously, because of this we have built full credit and
fraud control from the switch level upwards to the full management
system.
If you would like to know more about these callshop management
features, or have any other questions about the UnitedConnect callshop
management system please contact customer services.
Customer relationship management
Description:
Under the experienced leadership of our executive team, UnitedConnect
limited is bringing a customized portfolio of services to some
of the world's fastest-growing communications markets. For example,
our comprehensive customer management application which allows
you to operate, manage and support multiple calling shops via
central or multi central support desks. Within this application,
operators can view calls in real time, viewing calls in progress
and any calls made in the past 365 days. If necessary, accounts
can be activated, credited or suspended at real time. For problem
resolution or performance information, an individual callshop
account or group of accounts' call profile information and usage
with statistical information can be viewed.
Please contact our customer services to find out more about
these and other callshop management system features
Real time billing
Description:
UnitedConnect limited have one of the most advanced telecomm billing systems
available anywhere. All billings are done at real time which
means customer service operators can check the outcome and the
billing procedures live on the system. This is invaluable for
customer support and to monitor call trends and patterns.
Please contact our customer services to find out more about
these and other callshop management system features
Detailed statistical information
Description:
Because UnitedConnect realise that control over your business is important
our comprehensive call shop management software also includes
full detailed statistical information on your accounts. Statistics
for daily, monthly or for a given time period are available
for browsing and analysis online. Statistical categories available
on our management system include:
Most called destination by
duration - find out where your top destinations are. Find out
which destinations you need to recalculate rates for.
Best ASR
(Average success rate) destination - find out which destinations
have the best connectivity. And find out which destinations
may be problematic.
Most called destination by number of calls.
-Find out where your highest volume of calls is going.
Time
distribution of calls (over 24-hour period) - Find out at what
time of the day customers' use your system the most.
Account
information - find out which accounts are being used the most
and how much balance they have left.
If you would like to know more about these call shop management
features, or have any other questions about the call shop management
system please contact customer services.
Various access facility
Description:
For your convenience, UnitedConnect provide a number of access facilities
for callshop. These are:
1XXX access via BT network in the UK.
This option means the customer only needs to dial a four-digit
number before they can make a call.
Toll free number (0800,1-800,etc).
This option means the customer can make a call after dialling
a toll free number.
Local access number (0845, etc). This option
means the customer can make a call after dialling a local access
number.
Local Numbers. This option means the customer can make
a call after dialling a local number.
IP call connect. This option
means the customer can make a call after connecting using Internet
protocol. This is also known as VoIP. A customer can make a
call over the Internet using their PC and a suitable headset
or via an Internet phone. Once connected to the home account
platform they can make a call as normal.
UnitedConnect also provides toll free access numbers in other international
destinations for international call shops (freephone access
from USA, Canada and much of Europe)
Please contact us to find out which one of the above access
methods are right for you.
Login page for call shop on UnitedConnect web site
Description
This option is highly useful for callshops who do not have their
own billing system. A callshop can login to our online access
page and retrieve a real-time list of calls. The user can choose
to print out individual calls for invoices immediately to give
out to customers in the callshop.
If you would like to know more about these call shop management
features, especially callshop billing options or have any other
questions about the call shop management system please contact
customer services.
Credit card facilities
UnitedConnect can offer you credit and debit card clearance for your accounts
PDF document
 UnitedConnect
call shop and call centre services PDF document is available
here.
Need help downloading? You need Adobe Acrobat 5.0 or later
to view the PDF documents on this site. Please see our help
section.
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