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Current Location://Home/Reseller Services/Calling Card
Calling card service introduction
Calling cards are a well-known telecom product, which can be
used from any country where an access number is available. The
calling card or "phone card" is a printed card containing access
information and account information for making international
as well as national calls. Cards carry a limit on maximum amount
of usage and are normally sold through high street distribution
channels. Leveraging its experience in the telecomm market,
UnitedConnect is well positioned to be a key player in the global communications
market-competing to bring innovative, high quality and reliable
telecommunication services and systems to countries worldwide.
At UnitedConnect we do not sell our own brand of calling cards, but we
provide the service infrastructure and calling card management
system on which calling card services operate. Resellers and
distributors who wish to operate or resell calling card products
are currently using this service. The following sections explain
more about the details of UnitedConnect's calling card management system.
Calling card management system
Description:
UnitedConnect provide one of the industries leading comprehensive calling
card management software, which includes a number of highly
innovative and useful features. These include the ability to
manage calls in real time, via our real-time call information
facility and to create, activate, credit and manage calling
card batches or to manage calling cards individually. Our highly
flexible system allows almost unlimited control and flexibility
over your calling card business, including being able to set
various limits for credit control. Our unique billing system
offers various billing strategies including connection charge
management, session management and duration analysis. Industry
leading LCR (least cost routing) across up to fifteen carriers
provides the best rate at the highest ASR (average success rate)
for all of our users. Custom call prompts and an advertisement
facility for calling card groups are available online and our
online management facility is available to end users for balance
queries, help lines or other information.
Please contact our customer services to find out more about
these and other calling card management system features
Multiple calling cards group management
Description:
Our development efforts mean more choice, control and lower
prices for UnitedConnect customers worldwide. And by partnering with
some of the world's most innovative service providers, UnitedConnect is
already strengthening its capabilities to usher in a new era
of communications services all over the world. An example of
this is UnitedConnect's multiple calling cards group management. This
is a management facility for calling card producers who manage
multiple calling cards with different rates and margins for
different end users or public sectors (or possibly through different
resellers). This can ordinarily be a very complicated and difficult
set up to manage. For example, a calling card producer can have
unlimited number of resellers with unlimited number of calling
cards for distribution through their reseller chain. But with
UnitedConnect's multiple calling cards group management, reseller margins
and rates, as well as full access to all calling card accounts
are available in real time via the management web site. This
means you have access 24 hours a day 7 days a week from anywhere
with a computer and an Internet connection. In addition, to
give you piece of mind, UnitedConnect build in a high level of security
into the system. Full credit and fraud control is built in from
the switch level upward to the full management system. If required,
a networking infrastructure can also be created to support and
manage this product.
Please contact our customer services to find out more about
these and other calling card management system features.
Customer relationship management
Description:
Under the experienced leadership of our executive team, UnitedConnect
limited is bringing a customised portfolio of services to some
of the world's fastest-growing communications markets. For example,
our comprehensive customer management application which allows
you to operate, manage and support multiple calling cards through
many distributors via central or multi central support desks.
Within this application, operators can view calls in real time,
viewing calls in progress and any calls made in the past 365
days. If necessary, accounts can be activated, credited or suspended
at real time. For problem resolution or performance information,
an individual card or group of cards' call profile information and
usage with statistical information can be viewed.
Please contact our customer services to find out more about
these and other calling card management system features
Real time billing and fault resolution
Description:
Because UnitedConnect provide one of the industries leading comprehensive
calling card management software, you can rest assured that
you are getting the finest quality and most reliable systems.
All calling card billing is done at real time and because of
this, operators can check the outcome of a call on a call-by-call
basis live on the system. This feature is excellent for
problem and fault resolution. In addition, all information is
available from call initiation to call termination for real
time customer support. All calls up to 365 days are kept live
on system for historical view. So problems and queries from
past calls can be viewed and resolved with confidence.
Please contact our customer services to find out more about
these and other calling card management system features.
Rechargeable calling card
Description:
Rechargeable calling card are special calling cards with magnetic
strips that contain information about the cards and can be recharged
at any high street vendor. Due to the design of our comprehensive
calling card software UnitedConnect can easily support this type of card.
The card is swiped through the point of sale machine and credited
via credit/debit card or by cash. Once charged, the card can
be used by the calling card producer to sell information or
services on line or provide international call termination.
Calling cards of this type can be recredited over and over.
Please contact our customer services to find out more about
this and other calling card management system features
Detailed statistical information
Description
Because UnitedConnect realise control over your business is important
our comprehensive calling card management software also includes
full detailed statistical information on your cards. Statistics
for daily, monthly or for a given time period are available
for browsing and analysis online.
Statistical categories available
on our management system include:
Most called destination by
duration - find out where your top destinations are. Find out
which destinations you need to market more aggressively.
Best
ASR (Average success rate) destination - find out which destinations
have the best connectivity. And find out which destinations
may be problematic.
Most called destination by number of calls.
-Find out where your highest volume of calls is going.
Time
distribution of calls (over 24-hour period) - Find out at what
time of the day customers' use your cards the most.
Account
information - find out which cards are being used the most and
how much balance they have left.
Please contact our customer services to find out more about
these and other calling card management system features
Various access facility
Description:
An access facility is the way in which a calling card customer
can access the calling card platform.
UnitedConnect provide a number of
different access facilities to calling card providers:
1XXX
access via BT network in the UK. This option means the customer
only needs to dial a four-digit number before they can use their
calling card.
Toll free number (0800,1-800,etc). This option
means the customer can use their calling card after dialling
a toll free number.
Local access number (0845, etc). This option
means the customer can use their calling card after dialling
a local access number.
Local Numbers. This option means the customer
can use their calling card after dialling a local number.
IP
call connect. This option means the customer can use their calling
card after connecting using Internet protocol. This is also
known as VoIP. A customer can make a call over the Internet
using their PC and a suitable headset or via an Internet phone.
Once connected to the calling card platform they can use the
calling card as normal.
UnitedConnect also provides toll free access numbers in other international
destinations for international travellers (free phone access from
USA, Canada and much of Europe).
Please contact our customer services to find out more about
these and other calling card management system features
Access to billing system via web interface
Description:
In today's ever-competitive market you need to offer more and
more facilities to the end user to stand out from the crowd.
UnitedConnect can help you achieve this. As a calling card provider, you
can now provide extensive services to your specialised calling
card users. This in the form of an UnitedConnect designed interface to
the billing and management system. This is a specially designed
HTML page that plugs in your (the service providers) own web site
and allows the end user to personalise their account and print
out their bills online. This allows end users an unprecedented
amount of control over their calling card and enables them to
see call information and to customise their account over the
Internet.
Please contact our customer services to find out more about
these and other calling card management system features
Credit card facilities
UnitedConnect can offer you credit and debit card clearance for your accounts
PDF document
 UnitedConnect
calling card services PDF document is available
here.
Need help downloading? You need Adobe Acrobat 5.0 or later
to view the PDF documents on this site. Please see our help
section.
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