International calling cards calls, Call through, Callback, call back, call shop, voip, telecommunications

No. UnitedConnect do not install telephony equipment into your home. We simply offer you the opportunity to save money on your national and international calls through your existing telephone line. To use our service from your home you must already have a functioning telephone line provided by BT or a cable operator (or the equivalent in your country).

2. Which countries can I make call-direct calls from?

Answer:

You can make a call-direct call from any country where we currently have an access number. The purpose of the access number is to route your call from your country to our network in UK, where your destination call is then processed and routed to its international destination. At the time of compiling this document call-direct calls were available from UK, US, Canada, Germany, France, Turkey, Ireland, South Africa, Italy, Austria, Switzerland, Belgium, Netherlands (Holland), Australia, New Zealand, Sweden, Chile, Colombia, Denmark, Finland, Greece, Hong Kong, Hungary, Indonesia, Philippines, Poland, South Korea, Spain, Brazil, Malaysia, Mexico, Philippines, Russia, Singapore, Uruguay, Thailand, Isreal and Japan. And the list is constantly increasing in numbers, for details of a specific country please contact customer services.

3. What is the quality of lines used for routing calls?

Answer:

UnitedConnect is a switch manufacturer as well as a telecom service provider. We used the best international routes, which offer the best value to the client as well as provide the best quality of service. All call-direct and calling card services are run on international toll quality lines. Call-back services require a better quality connection and signalling and hence these are run on a tier one quality line only, hence our call-back rates tend to be a little more expensive than our call-direct or calling card rates.

4. How do I find out what my account balance is for my Call-direct service?

Answer:

On your call-through service, you can simply dial 4444# (the # key is just below 9 on a standard telephone keypad). The system will then tell you the account balance.

5. How do I find out what my account balance is for my Call-back service?

Answer:

On your call-back service, you need to first initiate the callback. Once you have received your call-back call, you can simply dial 4444# (the # key is just below 9 on a standard telephone keypad). The system will then tell you the account balance.

6. How do I pay for my telecommunication service?

Answer:

All telecom services provided by UnitedConnect are prepaid and are charged in UK� or US$. The most convenient method of paying for call costs is via Credit card. We can register your credit card on the system and this would then provide 2 methods of payment for the account. - Automated direct debit - this method would automatically deduct a set amount from your credit card whenever your balance reaches GB�5.00 ($10.00). The re-credit amount can be set by yourself, but it must exceed GB�20.00 ($40.00) per transaction. - Payment on request - using this method the system shall warn you whenever your balance is reaching zero. You would then need to dial 5555# for the online management service and request account re-crediting. You must ensure that you re-credit your account as soon as you are warned about the low balance. If you do not re-credit your account promptly, you may run out of credit and then you will not be able to make any further calls.

7. How do I check the rate I am paying for a particular country?

Answer:

You can dial 5555# for the online management service and request rates inquiry option. Once this option is selected, you can then request the rate to any international destination. Please note that this service provides you with the rate you are paying on your account. This rate would vary depending on the type of account you have with us.

8. Do I get a statement on a regular basis?

Answer:

At the present we are sending out free itemized statements for accounts using over UK�10.00 ($18.50) per calendar month. You can now also retrieve your own statements through the Internet. It allows you to log into our site, confirm your account number and then view your list of calls. The service displays calls made up to the end of the previous day. The calls displayed would contain all calls for the previous & current month only.

9. Can I have a call-direct service and a call-back service at the same time?

Answer:

Yes. We shall open 2 account for you and provide you with 2 account numbers. For call-direct account you shall receive an access number and for the call-back service, you shall receive a DDI number and details of your registered call-back number.

10. What are auto-diallers?

Answer:

Auto-diallers are small wall mounted devices, which are used to automate the call-direct or call-back service. An auto-dialler can be installed between the wall socket and the caller's handset and the device would simplify the call process by automatically dialling the access number, whenever the user is making an international call. The device performs this automatically without the user's intervention. For call-direct accounts, an auto-dialler can be programmed to dial the access number, enter account details and the destination number automatically without the caller's intervention. All the caller does is to simply dial the destination number. If you have registered your number on our system, the auto-dialler would simply then call the access number each time you make an international call. For call-back accounts, an auto-dialler can be programmed to dial the DDI number, disconnect and wait for call-back. Once it receives the call-back the dialler would then simply forward the destination number without the caller's intervention. All the caller does is to simply dial the destination number.

11. Which auto-diallers do UnitedConnect recommend?

Answer:

UnitedConnect can provide you with information, which you need to program into your auto-dialler, but we do not make any recommendations on a particular auto-dialler.

12. What are call-shops? What are call-shop systems? Do UnitedConnect provide call-shop systems?

Answer:

Call-shops (callshops, call shops) are places mainly on main roads and city centres where the public can use their services to make International calls. These shops are common in Europe and Northern America and recently they have increased in other parts of the world. Call-shops use special switches in order to calculate bills for the users immediately, once the user's call is complete. UnitedConnect can recommend switches and call-shop systems for new start-ups. For information on this please contact customer services. Call shop services are only available to countries where a direct access number is available and we are able to route the calls to UK for International termination. The list of these countries is constantly increasing. For latest information on a particular country please contact customer services.

13. I have a problem with my service. I dial the destination number and the system tells me "the number you have dialled has not been recognised, please check and try again". What is the problem?

Answer:

There may be several problems here: - Are you using a touch tone phone? - Are you dialling a correct number? - Do you have the correct international dialling code? - Are you entering all the digits? - Are you entering 00 + country code + area code + telephone number? - If all above are correct then please contact customer services for assistance.

14. I have a problem with my service. I do not know the dialling code for the country I need to dial. Can you provide these for me?

Answer:

No. As a general rule we do not provide dialling codes and/or check telephone numbers for clients. We would normally expect the client to know the number they are dialling including the full dialling code for their destination.

15. The system warns me that my credit card is expiring at the end of this month. Can I stop this warning being said on a daily basis?

Answer:

No. The system is designed to warn the user about any parameters which may affect their service. If you are paying for your service via credit card, then you shall receive this warning if your card is due to expire. The only way of stopping it is to either arrange for a different method of payment or provide UnitedConnect with new credit card details.

16. When I open a call account with UnitedConnect what currency am I charged for my calls?

Answer:

All calls are charged in UK� or US Dollars $ or Euros.

17. How long does it take to setup an account? Can I do it via email?

Answer:

Once we have received your signed application form, it can take up to 2 working days to set up your account and send you your account details via post/fax/Email.

18. In what currencies can I pay?

Answer:

You can pay in UK�, US$ or Euros.

19. Is there a registration fee/setup fee?

Answer:

No. There are no registration fees, set up fees, membership fees or line rentals. Your are charged only for the calls, which you make. However if you are setting up a call-back account, there is a UK�10 ($18.50) per annum fee for each DDI number which you are allocated.

20. I would like to open a calling card account? What is the procedure?

Answer:

We do not sell our own brand of calling cards. At UnitedConnect we provide the service infrastructure on which many calling cards operate. Resellers who wish to resell their own brand of calling cards use this infrastructure to provide the service. So as a single user we cannot provide you with a calling card account.

21. On a call-back account, if my call to my destination country does not connect, do I still pay for the callback call?

Answer:

No. If your call is not answered we do not charge you for the call-back call. You only pay for calls which are answered. Please note that an answered call includes answering machines and/or voice mail services provided by the destination service provider.

22. Can I use call-back from my mobile?

Answer:

Yes. You can use callback from any mobile phone. This can be done from anywhere in the world. The main point at this stage is that you must be aware of the roaming costs associated with mobile phones where the caller is travelling across international borders.

23. I am travelling abroad for the next few months and don't have fixed telephone numbers. Can I use call-back from a Payphone/hotel?

Answer:

You can use our callback service from registered telephone numbers. It is not suitable to use the callback from Pay phones. However, the callback service can be used from a Hotel only if your hotel has an automated switch board. You can change your call-back number using the online management system.

24. Can you develop a bespoke information service for my company for automatically dealing with inbound inquiries?

Answer:

Yes, we develop a wide range of integrated voice response systems which can act as automated operators. For more information on our bespoke development services please contact customer services.

25. I have a company based in Spain and I would like to have a UK freephone number mapped onto my number in Spain. Can you provide this service?

Answer:

Yes. We can map a UK freephone number or a simple London number mapped to any number anywhere in the world.